Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all commercial transactions conducted through buzzfamely for the provision of professional media feed services. These services include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers bookings for live feeds, scheduled video operations, signal distribution packages, and related technical support services provided to clients in the United Kingdom. It does not extend to any third-party platforms or external content that may be accessed through our feeds. All customers are expected to review this policy before completing any payment or booking.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are quoted in British Pounds Sterling (GBP) and are inclusive of value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for overtime signal management, custom camera configurations, expedited content distribution, or extended live broadcasting hours. These charges will be clearly itemised before payment authorisation. Currency conversion fees imposed by the customer's bank or card issuer are the responsibility of the customer and are not included in our quoted prices. buzzfamely reserves the right to adjust pricing in response to changes in operational costs, regulatory requirements, or market conditions, with advance notice provided where feasible.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved corporate accounts for settlement of services. Payment is authorised at the time of booking confirmation through a secure third-party payment processor compliant with UK financial regulations. Card details are never stored on our systems. All transactions are protected by encryption standards appropriate for commercial media services. Authorisation may be declined if the payment method is invalid, insufficient funds exist, or the transaction triggers fraud detection protocols. In such cases the booking will not proceed until an alternative method is supplied.

Order Confirmation and Contract Formation

A binding contract is formed only upon our written confirmation of the booking following successful payment authorisation. This confirmation will detail the service scope, scheduled dates, technical specifications, and total amount due. Until confirmation is issued, no obligation exists on either party. Customers should retain the confirmation email as proof of the agreed terms. Any subsequent modifications to the service require mutual written agreement and may result in additional charges.

Cancellation Rights and Applicable Periods

Customers located in the United Kingdom benefit from statutory cancellation rights under consumer protection legislation. For services booked more than fourteen days before the scheduled start date, cancellation without penalty is permitted within fourteen days of booking confirmation. Cancellations made after this period or within fourteen days of the service commencement date may incur charges reflecting costs already incurred, such as reserved technical resources or pre-booked distribution capacity. Digital content or pre-recorded feed packages are non-cancellable once delivery has begun.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where cancellation falls within the permitted period and no substantial work has commenced. Non-refundable items include fees for custom camera setups completed, live signal testing already performed, or promotional packages purchased at a discount. Services that have been fully or partially delivered, including any portion of a live broadcast feed, are excluded from refund. Promotional or bundled offers may carry separate refund conditions disclosed at the time of purchase.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must submit a written request via the contact form on the Contacts page or by emailing [email protected]. The request must include the booking reference number, date of the original transaction, description of the service, and reason for cancellation. Supporting documentation such as the confirmation email should be attached. Requests received outside normal business hours will be processed on the next working day. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection and Notification

Upon receipt, each refund request undergoes review against the eligibility criteria outlined in this policy. buzzfamely will inspect the booking records and any work completed to date. Customers will receive written notification of the decision within ten working days. Approved refunds will specify the amount and expected processing timeline. Rejected requests will include a clear explanation and information on any available appeal or alternative resolution routes.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the original payment method wherever possible. Processing typically requires five to ten working days after approval, although bank transfer refunds may take longer depending on the receiving institution. Customers will be notified once the refund has been initiated. It is the customer's responsibility to check their account statements. In the event funds do not arrive within the stated timeframe, customers should contact [email protected] or +44 20 3021 1860 for assistance.

Special Rules for Digital Content, Subscriptions and Services

Because many services involve digital signal transmission and live content distribution, once a feed has commenced or data has been transmitted, the transaction is considered executed and cancellation rights are limited. Subscription-style recurring service agreements are subject to thirty days' written notice for termination. Promotional offers are non-refundable after redemption. Customers acknowledge that media feed services are time-sensitive and that early cancellation may not always be practicable.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, the booking remains provisional until successful re-authorisation. Duplicate charges will be investigated and refunded automatically once identified. Chargeback requests are treated as disputes and may lead to suspension of service pending resolution. Suspected fraudulent activity will be reported to relevant authorities in accordance with UK law, and buzzfamely reserves the right to withhold services or information during investigation.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK GDPR, the Data Protection Act 2018, or the Privacy and Electronic Communications Regulations. These rights cannot be excluded or limited by contract. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes where applicable.

Contact Route, Policy Changes and Last Updated Date

For questions regarding payments or refunds, please use the contact form on the Contacts page or reach [email protected], +44 20 3021 1860 or Studio 312, 222 Kensal Road, London, W10 5BN, United Kingdom. This policy may be updated periodically to reflect changes in legislation or business practices. The current version date appears at the beginning of the document. Continued use of the site after updates constitutes acceptance of the revised terms.